Provide Responsible Gambling Services Victoria

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by maggiriconhosran 2021. 2. 22. 20:49

Nationally Accredited SITHGAM001 Provide Responsible Gambling Services certificate; RSG Course Melbourne offers a free job referral service in partnership with Australia's leading hotels, restaurants, and function venues. We have referred over Ninety Thousand Student's into a well-paid Hospitality job! We fund and work closely with organisations across Victoria to provide free and confidential Gambler’s Help services to people experiencing harm from their own or someone else’s gambling. The Victorian Responsible Gambling Foundation is here to support people affected.

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Provide Responsible Gambling Services Victoria

Gambler's Help is a state-wide problem gambling service system that comprises a range of integrated services:

Local Gambler's Help services
Gambler's Help Line
Gambling Help Online
Services to Indigenous Victorians, and
Services to Culturally and Linguistically Diverse Communities.

This section of the website provides information, guidance and resources to help health and welfare professionals identify people experiencing harm from their gambling and effectively respond to their needs.

What can I do?

Why is it relevant to me?
What are the common signs to look for?
Stages of change

Provide an effective response

What should I be asking?
Brochures and resources

Gambler's Help

Responsible Gambling Course

Gambler's Help is a free and confidential problem gambling service that offers a range of specialised counselling services to people experiencing harm from gambling as well as their partners and close family members across Victoria. This includes:

Gambler's Help Line (1800 858 858)

Gambler's Help Services

Gambler's Help is a free and confidential gambling service that offers a range of specialised counselling services to people with at risk or present with a gambling concern, as well as their partners and close family members across Victoria. The services include:

Therapeutic counselling
Financial counselling
Peer Connection Program
Chinese Peer Connection Program
Services for Indigenous Victorians

Therapeutic counselling Do you have a client that has identified as being affected by gambling?
Gambler's Help therapeutic counselling incorporates a range of face-to-face and telephone services, including:
- assessment
- case planning
- therapeutic interventions
- practical assistance
- crisis management
- case and service management
- advocacy and coordination
- referral
- secondary consultation
Gambler's Help therapeutic counselling is case planned and tailored to your client's individual needs.
Making referrals to Gambler's Help
Many clients will feel uncomfortable about calling Gambler's Help services. As a Health and Welfare professional you can encourage them to make contact with the service by reassuring your client that the service is free and confidential, and that it is connected to mainstream health and welfare services.
Consider sitting with your client while they make the call to Gambler's Help if this makes them feel more comfortable and supported. It is also important to follow up on your referral to see how things went.
If your client requires continued support through your service for other issues, try to work cooperatively with Gambler's Help services as much as possible.
What if my client refuses a referral to Gambler's Help services?
If your client cannot be persuaded to attend Gambler's Help services, then your local Gambler's Help providers are able to work collaboratively with you and the client. This allows the client to maintain their primary relationship with you, whilst also receiving a specialist gambling service.
Contact your local Gambler's Help service to explore the most appropriate response.
Financial counselling Do you have a client that has identified as being financially affected by gambling?
Gambler's Help financial counselling and referring clients into the Gambler's Help program
Gambler's Help provide face-to-face and telephone counselling and financial counselling services and has around 100 locations throughout the metropolitan area and across regional Victoria. For further information and advice please contact your local agency listed below which can link you to a site which is convenient for your client.
You or your client can also contact the Gamblers Help Line for information and support on 1800 858 858. The help line does not provide financial counselling but can refer your client to their local Gambler's Help financial counselling service. Gambler's Help Line is available 24 hours per day and all services are free and confidential.
Financial Counselling
Alleviating an immediate financial crisis can be an important step in allowing your client to address their underlying gambling behaviour.
What does financial counselling involve?
Gambler's Help financial counsellors can help your client to understand and exercise their rights and responsibilities in relation to:
- debt recovery
- payment of bills, and
- government concessions and entitlements.
Making referrals to Gambler's Help
Many clients may feel uncomfortable about calling Gambler's Help services. As a health and welfare professional you can encourage them to make contact with the service by reassuring them that the service is free and confidential, and that it is connected to mainstream health and welfare services.
Consider sitting with your client while they make the call to Gambler's Help if this makes them feel more comfortable and supported. It is also important to follow up on your referral to see how things went.
If your client requires continued support through your service for other issues, try to work cooperatively with Gambler's Help services as much as possible.
What if my client declines a referral to Gambler's Help services?
If your client does not want to attend Gambler's Help services, then your local Gambler's Help providers can still provide you with tools and information to help the client. This allows the client to maintain their primary relationship with you, whilst also receiving a specialist gambling service.
Contact your local Gambler's Help service to explore the most appropriate response.
Recovery Assistance Program
Gambling related harm often has a significant impact on the financial stability of the person gambling and their families.
Gambler's Help can provide limited material and financial assistance to individuals and families for essential living needs when problem gambling has resulted in financial crisis. The objectives of the Recovery Assistance Program are to provide assistance:
- in a way that does not facilitate or subsidise gambling behaviour
- where gamblers and their families are assessed as being in genuine need
- that will contribute to essential living needs, and
- to support individuals and families to recover from the impact of problem gambling.
Only registered Gambler's Help clients are eligible for the Recovery Assistance Program.
Peer Connection Program Peer Connection is a confidential, anonymous, telephone peer-support program staffed by volunteers.
The program provides over-the-phone peer support to people who are experiencing gambling problems as well as to their partners and close family members.
How it works
Callers can make direct contact with a peer connections program or give other professionals their consent to refer them to the program. Interested individuals are assessed by the intake team and/or the Peer Connection program coordinator and matched with an appropriate volunteer.
Volunteers make calls weekly, fortnightly or monthly depending on the caller's needs. Where possible, callers maintain contact with the same volunteer throughout their contact with the service.
Volunteers
All of the Peer Connection Program volunteers have had experience in successfully dealing with their own gambling problem or have successfully worked through the impact of someone else's gambling problem.
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Lifeline provides comprehensive training to all volunteers. Volunteers also receive supervision, debriefing and ongoing support from the program coordinator.
For more information, visit: www.peerconnection.org.au
Chinese Peer Connection Program The Chinese Peer Connection program was developed to service the Chinese problem gambling community and their families.
- State-wide and confidential
- Complimentary to counselling or group work with existing services
- Beneficial to clients who are going through the transition of life after gambling.
How are the volunteers selected?
Volunteers are selected for their personal experience with problem gambling; either their own or a family members. They have worked through their own issues related to gambling behaviour and have been assessed for their suitability to offer support to others. All the volunteers are fluent in the Chinese language and some are bi-lingual.
Training of volunteers
All the volunteers have undergone a minimum of six weeks training specifically on telephone peer support and awareness around problem gambling related issues. The training is delivered in English, Cantonese and Mandarin. Individual supervision and ongoing training remains for the duration of the volunteer's involvement in the program.
How does the program work?
- The client may be referred by their counsellor or health worker or may contact the Program Coordinator direct
- An assessment is made to establish the suitability of the client to the Chinese Peer Connection program
- This program is not suitable for people in immediate crisis. Clients in immediate crisis will be appropriately referred
- The coordinator will match the client with the most appropriate volunteer and an appointment time will be established
- The volunteer then makes the call to the client at the scheduled time
- Further calls are arranged to suit the client
- Every effort is made to accommodate the needs of the client in regard to appointment times.
Chinese Peer Connection Program brochure
Services for Indigenous Victorians Aboriginal Gambler’s Help services provide support for Aboriginal people and communities affected by gambling.
Harm from gambling is common in both the wider community and the Aboriginal community. Yet it may not always be easy to recognise.
Harm can include financial problems, arguments with family, involvement with police and emotional distress. A person experiencing harm from gambling may also be having difficulties with mental health, alcoholism or family violence, which can make it hard to see gambling in the mix. Harm may be experienced by the person who gambles, their family, or within the wider community.
Asking these questions may help identify if someone is experiencing gambling harm:
- ‘Does gambling cause arguments at home?’
- ‘Do you, or someone you know, ever go back another day to try to win back money lost?’
Find out more about services available to Aboriginal people and communities